E-governance service delivery - an assessment of Community Information Centre Model in India

There exists relationship between the Governance and Information & Communication Technology [ICT]. For the digital revolution in the rural areas in developing countries like India, governmental intervention was done in the form implementation of a Community Information Centre Model [CIC] of ICT project to reach the people. Hence, an assessment of e-governance through CIC Model was done. The scope of the study was to analyse the activities of CICs in one of the districts in India. The district has its rural and tribal character and unique distinction of ISO 9001:2000 certificate for integrated citizen centric services. The study investigated the demand-supply matching of e-governance services rendered under the CIC model from the perspective of the providers, users and community people. The study necessitated the developing a new evaluation methodology and use of Empirical Research Design, structured questionnaire, multi stage stratified random sampling technique, primary data along and Descriptive statistics and Non-Parametric testes for hypotheses testing. The study observed that there is gap between the level of demand and the level of supply in respect of e-governance service by CICs, as perceived by the Service Providers, Service Users and Community People. To fulfil the gap between the levels of delivery of the e-governance service, views of the target population should be considered more. The positive message is that there exists high level of demand for e-governance service in the rural as well as tribal areas. The study also mentioned scope of the future research.