A survey for measuring and managing employee dependability with EBusiness

E-business´ influences in creating transactional efficiencies, facilitating innovations, and making faster diffusion of codified knowledge seem to be revolutionary for employees. Unfortunately, no published survey focuses exclusively on examining employees´ perception of dependability with e-business (EDEB). This paper presents such an instrument and reports on a pilot study based on a survey of 152 employees practicing in six international semiconductor manufacturing companies in the Hsin-Chu Science-based Industrial Park in Taiwan. After a deep exploration for the conceptualization and operationalization of employees´ perception of dependability with e-business construct, procedures used in generating and purifying the employee dependability with e-business (i.e., EDEB) scale are described. The results suggest a 22-item instrument that measures six dimensions of employee dependability with e-business - information quality, system quality, usefulness, ease of use, reliability, and assurance. Evidence of the instrument´s factor structure, reliability, and validity are examined next. Finally, this paper concludes a discussion of potential applications of this instrument for achieving more precision in e-business success.