Research on Performance Evaluation of Logistics Enterprises Based on the Balanced Scorecard

Author

Mingming, Hu ; Xiong, Wang ; Shun, Li ; Yingliu, Deng ; Qingquan, Yue ; Quanfu, Tang

Author_Institution

Hunan Int. Econ. Univ., Changsha, China

Volume

3

fYear

2010

fDate

11-12 May 2010

Firstpage

65

Lastpage

68

Abstract

In order to make a comprehensive, scientific, systematic performance evaluation of logistics enterprises, this paper firstly aims at the inherent characteristics of logistics enterprises, expands the original four perspectives of the balanced scorecard (BSC) based on the stakeholder theory. Then, it discusses the application of the revised balanced scorecard in the logistics enterprises performance evaluation. Lastly, it designs the five perspectives of performance evaluation index system of logistics enterprises.

Keywords

logistics; organisational aspects; performance evaluation; balanced scorecard; logistics enterprises; performance evaluation; stakeholder theory; Automation; Cognition; Customer service; Financial management; Human resource management; Logistics; Performance analysis; Refining; Statistics; Technological innovation; logistics enterprises; performance evaluation; the balanced scorecard;

fLanguage

English

Publisher

ieee

Conference_Titel

Intelligent Computation Technology and Automation (ICICTA), 2010 International Conference on

Conference_Location

Changsha

Print_ISBN

978-1-4244-7279-6

Electronic_ISBN

978-1-4244-7280-2

Type

conf

DOI

10.1109/ICICTA.2010.241

Filename

5523530