DocumentCode
3229912
Title
Research on logistics service quality management based on LSQ model
Author
Lin, Lu
Author_Institution
Sch. of Bus. Adm., Guizhou Coll. of Finance & Econ., Guiyang, China
fYear
2011
fDate
27-29 May 2011
Firstpage
688
Lastpage
690
Abstract
Service plays an important role in the long-term development and strategic profit for enterprise. This paper aiming at the characteristics of service-oriented enterprises, using LSQ model research on logistics enterprises service quality management, puts forward pushing the internal customer service and customer segmentation, external customer service differentiation is the measure to improve logistics enterprises service quality.
Keywords
customer services; logistics; profitability; quality management; LSQ model research; customer segmentation; external customer service differentiation; internal customer service; logistics enterprises service quality management; logistics service quality management; long-term development; service-oriented enterprises; strategic profit; Analytical models; Logistics; LSQ mode; logistics service quality; satisfaction;
fLanguage
English
Publisher
ieee
Conference_Titel
Communication Software and Networks (ICCSN), 2011 IEEE 3rd International Conference on
Conference_Location
Xi´an
Print_ISBN
978-1-61284-485-5
Type
conf
DOI
10.1109/ICCSN.2011.6014183
Filename
6014183
Link To Document