DocumentCode
3245812
Title
Bellcore´s CallManager system
Author
Pepper, David J. ; Singhal, Sharad ; Soper, Scott
Author_Institution
Bellcore, Morristown, NJ, USA
fYear
1996
fDate
30 Sep-1 Oct 1996
Firstpage
49
Lastpage
52
Abstract
Bellcore´s CallManager system is an experimental prototype of a call screening and “follow-me anywhere” service platform that makes use of a personal appointment calendar and a personal phonebook (accessed through the customer´s wireline or wireless PDA) to determine the customer´s current location and the importance of each caller to the customer. This is an example of a future class of network-provided services that utilize advanced speech processing and customer specific data to greatly enhance the value of the telephone network to the customer. Such services allow important calls to reach the customer while screening out unwanted or unimportant calls. These services can potentially also proactively provide information to a customer “as it happens” wherever the customer may happen to be
Keywords
notebook computers; personal communication networks; speech processing; speech recognition; telephone networks; user interfaces; voice mail; Bellcore´s CallManager system; advanced speech processing; call screening; customer specific data; follow-me anywhere service platform; network-provided services; personal appointment calendar; personal phonebook; telephone network; wireless PDA; wireline PDA; Automatic speech recognition; Calendars; Communication system control; Graphical user interfaces; Personal communication networks; Personal digital assistants; Prototypes; Speech processing; Telephony; Voice mail;
fLanguage
English
Publisher
ieee
Conference_Titel
Interactive Voice Technology for Telecommunications Applications, 1996. Proceedings., Third IEEE Workshop on
Conference_Location
Basking Ridge, NJ
Print_ISBN
0-7803-3238-5
Type
conf
DOI
10.1109/IVTTA.1996.552732
Filename
552732
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