Expertise Recommendation: A Two-Way Knowledge Communication Channel

Author

Richards, Debbie ; Taylor, Meredith ; Busch, Peter

Author_Institution

Macquarie Univ., North Ryde

fYear

2008

fDate

16-21 March 2008

Firstpage

35

Lastpage

40

Abstract

In our service-based society, expertise is becoming increasingly recognized as a valuable and scarce resource. Thus, the demand for an integrated expert finder that understands whether it has found a current, relevant and credible expert will grow. We offer a three pronged approach which combines data mining, self reporting and referral by others together with a number of strategies which provide feedback and validation of the data gathered via data mining and self-reporting. The feedback mechanism offers a two-way communication channel between the service requester and the service provider, the expert.

Keywords

data mining; information filters; data mining; expertise recommender system; feedback mechanism; integrated expert finder; self reporting approach; two-way knowledge communication channel; Association rules; Clustering algorithms; Communication channels; Data mining; Feedback; Law; Legal factors; Qualifications; Recommender systems; Supervised learning; Expertise Recommenders Systems; data mining;

fLanguage

English

Publisher

ieee

Conference_Titel

Autonomic and Autonomous Systems, 2008. ICAS 2008. Fourth International Conference on

Conference_Location

Gosier

Print_ISBN

0-7695-3093-1

Type

conf

DOI

10.1109/ICAS.2008.19

Filename

4488319