Business process transparency in Vehicle Inspection unit, Department of Transportation, Information and Communication Technology, Bontang, East Kalimantan, Indonesia

Author

Hermawan, Wahyu ; Suhardi

Author_Institution

Inst. Technol. of Bandung, Bandung, Indonesia

fYear

2013

fDate

26-28 Nov. 2013

Firstpage

1

Lastpage

4

Abstract

Transparency is one of concern for local government in Indonesia. A problem arise when we´re talking abut business process in local government. Does the process business has made impact for transparency? This question will be answered in this paper. Through this research, one of local government will be investigated and studied to identify transparency of information. Department of Transportation, Information and Communication Technology at Bontang City, Indonesia trough Unit of Vehicle Inspection has a role to issue a license for road worthiness of a vehicle, such as truck, urban transportion, pickup, etc. There are some issues occured in this unit. The latest is about illegal levies. This probem will be identified using unstructured interview and six sigma statistics analysis.

Keywords

business process re-engineering; government; inspection; six sigma (quality); statistical analysis; Bontang; East Kalimantan; Indonesia; business process transparency; department of transportation information and communication technology; information transparency; local government; six sigma statistics analysis; unstructured interview; vehicle inspection unit; vehicle road worthiness; Inspection; Interviews; Organizations; Six sigma; Standards organizations; Vehicles; Business Process; Road Worthiness; Six Sigma Statistics Analysis; Transparency;

fLanguage

English

Publisher

ieee

Conference_Titel

Rural Information & Communication Technology and Electric-Vehicle Technology (rICT & ICeV-T), 2013 Joint International Conference on

Conference_Location

Bandung

Print_ISBN

978-1-4799-3363-1

Type

conf

DOI

10.1109/rICT-ICeVT.2013.6741490

Filename

6741490