Research on method for acquisition of process knowledge based on α-algorithm

The daily activities of an organization are performed through the implementation of kinds of business process, however, some of the knowledge relative to these business processes is dispersed among the staffs, namely tacit knowledge, which is difficult for an organization to discover and manage. In order to resolve this problem, a method of process knowledge acquisition based on the alpha-algorithm is proposed. Process knowledge system is first analyzed by the theory of system engineer, and then, a workflow log is designed to support the acquisition of process knowledge. Subsequently, workflow log is analyzed by the alpha-algorithm, and the corresponding process knowledge is acquired. In the end, a case study is included to demonstrate the applicability and effectiveness of the proposed method.