Control in Outsourcing Relationships: Governance in Action

The outsourcing market has been growing for decades. Also the impact of IT services on the performance of business processes is still growing. Therefore the need for governance structure in outsourcing relationships is undisputed. Service recipients and service providers have sometimes difficulties to control their outsourcing relationship. This research includes an overview of IT governance frameworks and items. Our research is based on two global IT outsourcing relationships. The governance strategies in these two case studies are analyzed and compared in this paper