COTS software evaluation and selection: A pilot study based in Jordan firms

This research paper aims to discuss the empirical study and analysis on current practices and benefits of COTS-Based System (CBS) from Jordan organizations perspectives. It arises because of the gap between state-of-art which represented by many methods that published in literature for evaluating and selecting COTS software and state-of-practice which still have problems in dealing with mismatches between COTS features and customer needs, in dealing with non-functional requirements and learning from past selection cases. Thus, this study was conducted to investigate the current practices, mechanisms and techniques for evaluating and selection COTS software in real industries. Survey and data collection was conducted in Jordon. Descriptive statistics analysis was used to rank the identification techniques according to their importance. This paper presents the data, the analysis and finding based on pilot survey. These actual findings of this survey will contribute to framework development for evaluating and selecting COTS software and also will provide useful information to those who are doing research in the same area.