A methodical approach to establishing a process management infrastructure in an organization

Author

Nanda, Vivek ; Lemire, Sylvain

Author_Institution

Ericsson Res. Canada, Montreal, Que., Canada

fYear

1997

fDate

14-18 Jul 1997

Firstpage

165

Lastpage

171

Abstract

This paper describes a practical, methodical and substantive approach to setting up the essentials of a process management infrastructure in an organization. The paper discusses the key elements of a process management infrastructure, as being implemented in an ongoing process improvement program at Ericsson. The catalysts for this improvement effort were: management need, customer demand, process capability assessments and competitive pressure

Keywords

software development management; software metrics; systems re-engineering; Ericsson; competitive pressure; customer demand; management need; ongoing process improvement program; process analysis; process baselining; process capability assessments; process management infrastructure; process metrics; Business communication; Companies; Management training; Mobile communication; Product development; Project management; Quality management; Research and development; Standards development; USA Councils;

fLanguage

English

Publisher

ieee

Conference_Titel

Software Technology and Engineering Practice, 1997. Proceedings., Eighth IEEE International Workshop on [incorporating Computer Aided Software Engineering]

Conference_Location

London

Print_ISBN

0-8186-7840-2

Type

conf

DOI

10.1109/STEP.1997.615476

Filename

615476