Eliciting potential expert systems projects

This paper describes the methodology and how the authors developed it for eliciting potential expert system projects at the Internal Revenue Service (IRS). They intertwined demonstrations of existing IRS expert systems and examples from non-IRS applications with questions like `Do you have anything like this?´ to stimulate ideas of similar tasks that might be amenable to solution via an expert system. They also interspersed minitalks on artificial intelligence (AI) terminology at the appropriate level when they felt that such use could not be avoided. The result in one division of the IRS was over 20 potential future expert systems