DocumentCode
3432403
Title
Using importance-performance analysis in evaluating institutions of higher education: A case study
Author
Silva, Fátima ; Fernandes, Paula
Author_Institution
Sch. of Technol. & Manage., Polytech. Inst. of Braganca, Bragança, Portugal
fYear
2010
fDate
2-4 Nov. 2010
Firstpage
121
Lastpage
123
Abstract
A large number of management quality models that are universally applied in the business environment, have been adapted and used in the education sector. The aim of this paper is to assess the quality attributes of higher education from different perspectives, namely from that of School of Technology and Management students, applying the Importance-Performance Analysis. The results show that students are satisfied with their institution.
Keywords
educational administrative data processing; further education; education quality; education sector; higher education; importance performance analysis; student satisfaction; Business; Computers; Distance measurement; Educational institutions; Laboratories; Libraries; expected quality; higher education; importance-performance analysis; service quality; student satisfaction;
fLanguage
English
Publisher
ieee
Conference_Titel
Education and Management Technology (ICEMT), 2010 International Conference on
Conference_Location
Cairo
Print_ISBN
978-1-4244-8616-8
Electronic_ISBN
978-1-4244-8618-2
Type
conf
DOI
10.1109/ICEMT.2010.5657689
Filename
5657689
Link To Document