DocumentCode
3476137
Title
Empirical Analysis on Risk Factors of IT Service Management Project Implementation
Author
Wan, Jiangping ; Zhu, Shiqing ; Wang, Yunfeng
Author_Institution
Fac. of Bus. Adm., South China Univ. of Technol., Guangzhou
fYear
2008
fDate
12-14 Oct. 2008
Firstpage
1
Lastpage
4
Abstract
Firstly,this paper identifies the risk factors which result in the failure of implementing IT service management project, then they are sorted in accordance with the importance degree of risk, and discover the most critical 20 risk factors. Finally, Interpretive structural model (ISM) is applied to determine the causal relationship of 20 risk factors, and ISM model of risk factors of IT service management project implementation is constructed, and 6 root risk factors are identified.
Keywords
DP management; project management; risk analysis; IT service management project; empirical analysis; interpretive structural model; risk factor; Companies; Energy management; Failure analysis; Management training; Project management; Quality management; Risk analysis; Risk management; Software development management; Technology management;
fLanguage
English
Publisher
ieee
Conference_Titel
Wireless Communications, Networking and Mobile Computing, 2008. WiCOM '08. 4th International Conference on
Conference_Location
Dalian
Print_ISBN
978-1-4244-2107-7
Electronic_ISBN
978-1-4244-2108-4
Type
conf
DOI
10.1109/WiCom.2008.2813
Filename
4681002
Link To Document