The Road Map to KM Evaluation in Organization: A Holistic Framework

Author

Shu-mei, Liao ; Sheng-hua, XU

Author_Institution

Sch. of Inf. Manage., Jiangxi Univ. of Finance & Econ.

fYear

2006

fDate

5-7 Oct. 2006

Firstpage

1393

Lastpage

1398

Abstract

Knowledge Management (KM) has the real staying power and the potential to become the significant and permanent part of management´s tool box. However, many organizations failed to realize the potential of marrying Information & Communications Technology (ICT) and KM theory to build Knowledge Management System (KMS). To meet the benefits from KM to expectations and reach KMS to its real potential, it is seriously needed to establish the evaluation and measurement framework for KMS. Based on metrics identified in literature, this paper proposes a holistic evaluation framework and a evaluation matrix, which provide a road map to KM evaluation in organization, and are applicable to plan the assessment of KM and systems holistically and effectively in organization

Keywords

information technology; knowledge management; organisational aspects; telecommunication; ICT; KMS; communications technology; holistic evaluation framework; information technology; knowledge management system; organization; road map; Communications technology; Energy management; Finance; Financial management; Information management; Knowledge management; Power generation economics; Power system management; Quality management; Roads; Cycle; Evaluation framework; Knowledge management; Knowledge management system;

fLanguage

English

Publisher

ieee

Conference_Titel

Management Science and Engineering, 2006. ICMSE '06. 2006 International Conference on

Conference_Location

Lille

Print_ISBN

7-5603-2355-3

Type

conf

DOI

10.1109/ICMSE.2006.314248

Filename

4105111