Research on the application of knowledge management process model in commercial banks

Author

Xue, Yang ; Wang, Bo

Author_Institution

Sch. of Manage., Tianjin Univ., Tianjin, China

Volume

Part 1

fYear

2011

fDate

3-5 Sept. 2011

Firstpage

343

Lastpage

346

Abstract

Based on the reality of commercial banks´ knowledge management in China, this paper defines the knowledge capital of Chinese commercial banks, analyzes its unique characteristics, and establishes the knowledge management process model for commercial banks as percipience, initiatives, implementation and improvement stages. The internal mechanism of this model indicates that knowledge management is consisted of access, sharing, analysis, application, evaluation, motivation, innovation and protection of knowledge.

Keywords

banking; knowledge management; organisational aspects; service industries; China; commercial bank; knowledge access; knowledge analysis; knowledge application; knowledge capital; knowledge evaluation; knowledge innovation; knowledge management process model; knowledge motivation; knowledge protection; knowledge sharing; Humans; Industries; Knowledge engineering; Knowledge management; Organizations; Technological innovation; commercial banks; internal mechanism; knowledge management; process model;

fLanguage

English

Publisher

ieee

Conference_Titel

Industrial Engineering and Engineering Management (IE&EM), 2011 IEEE 18Th International Conference on

Conference_Location

Changchun

Print_ISBN

978-1-61284-446-6

Type

conf

DOI

10.1109/ICIEEM.2011.6035172

Filename

6035172