DocumentCode
3523793
Title
Trust issues and user reactions to e-services and e-marketplaces: a customer survey
Author
Linketscher, Nadja ; Child, Michael
Author_Institution
Hewlett-Packard Co., Bristol, UK
fYear
2001
fDate
2001
Firstpage
752
Lastpage
756
Abstract
Electronic marketplaces are the latest development in business-to-business electronic commerce. This paper describes research into the impact, and acceptance of fully-automated e-markets by potential users in the freight industry. The main finding of the research is that users would be nervous relinquishing total control to such systems from the outset. They would like to be able to develop a relationship with the system over time and, when trust has been established, to increase delegation and reduce their monitoring of the system
Keywords
distributive data processing; electronic commerce; human factors; transportation; business-to-business electronic commerce; e-commerce; e-marketplaces; e-services; freight industry; technology trust issues; user reactions; Consumer electronics; Contracts; Control systems; Electrical equipment industry; Electronic commerce; Humans; Industrial relations; Laboratories; Monitoring; Supply chains;
fLanguage
English
Publisher
ieee
Conference_Titel
Database and Expert Systems Applications, 2001. Proceedings. 12th International Workshop on
Conference_Location
Munich
Print_ISBN
0-7695-1230-5
Type
conf
DOI
10.1109/DEXA.2001.953148
Filename
953148
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