Multi objective supply chain network design considering customer satisfaction

In this paper a supply chain network is designed considering multiple objectives. The first objective contains total establishment and transportation costs as well as previous works while facilities depreciation costs are considered in the network. In the second objective customer satisfaction is considered which include the fill rate and the delivered products quality. Then an epsilon-constraint approach is applied to find Pareto optimal solutions comparing to the obtained non-dominated solutions by weighted sum method. Finally some sensitivity analysis is performed to check the model validity. It confirms the validity of the proposed model.