Framing services based on value activities in healthcare

Present-day successful ICT deployments in any sector heavily depends on accurate and complete service designing and then deployment in domains with relevant technical environments. In healthcare service sector, ever increasing specialties, large number of providers offering wide spectrum of services and associated highly complex service coordination in networked environments intensified the pressure on stakeholders of service-solution development workflow. The research work presented in this paper is partial contribution in getting established framework for systematic facilitation and guidance for healthcare service designers to achieve the success. Such a framework should assist different modeling layers in service-solution development ranging from higher motivation levels to lower technical realizations. In order to achieve this business/IT alignment, notion of "Value" has been introduced covering broader aspects gluing aforementioned layer focuses while ensuring bi-directional traceability between such modeling layers. Introduced value actor, value activity, value object and associated classification schemas are the central contribution of this research. Further, we have briefly demonstrated the applicability of this approach in simple case study. Our initial intuition through the completed case study is this approach assists service designers in early identification of correct and complete services, then to design and deploy with guaranteed successful service solutions.