Adoption of SaaS enterprise systems — A comparison of Indian and Australian SMEs

SaaS enterprise systems (ES) are the best opportunity for Small and medium-sized enterprises to take advantage of their generic benefits without the investment costs associated with on-premise models. Using a multiple-case study approach, this study analyses and compares the challenges in the adoption of SaaS ES in Australia and India. Vendor´s reputation, software fit to business and accounting shift of costs are common triggers for adoption in both countries. Over reliance on the advice from external stakeholders, higher concern for security of the data, customizability of the software and relative importance to relationship management are the key differences.