Modeling of software agents´ societies in knowledge-based organizations. The results of the study

Modern organizations, knowledge-based organizations in particular, seek new IT solutions supporting business processes and knowledge management realized by them. One of the solutions, postulated by the authors supporting the actions of such organizations may be computer software in the form of software agents, considered in our study in terms of software agents society. The purpose of this article is to analyze the results of authors´ three-year study on the modeling aspect of the software agents society in knowledge-based organizations. The paper presents theoretical issues connected with the use of knowledge management systems in organisations, partial results of interviews with developers of agent solutions in Poland, a proposal of a methodology for designing agent societies, elements of a developed prototype of an agent solution and findings of qualitative research in the area of usability of software agents.