Trust and forgiveness in virtual teams: A study in Algerian e-learning context

E- learning is gaining more popularity due to the technological development and the personalization it offers for learners and organizations. Most e-learning platforms support group work and collaboration between learners, which is a desirable educational practice. Thus, virtual team members must be flexible to achieve their goals in a cooperative environment. In order to improve learners experiences, and to encourage collaboration between them, we propose and validate a theoretical model that predicts the effect of trust on learners´ forgiveness when a conflict occurs in a virtual team.