Evaluation framework of local e-government and e-democracy: A citizens´ perspective

The purpose of the present study is to evaluate local e-government initiatives in Greece from a citizens´ perspective. Towards this end, an instrument was developed that contained 14 indices and assessed citizens´ perceived importance of e-government as well as e-democracy features incorporated in municipal portals. Results indicate that Greek citizens are not ready to move forward with the adoption of more participatory and deliberative tools of local governments´ websites. Findings indicate that Greek citizens want easy to complete online services while they place emphasis on the informational content of the local governments´ websites. In addition they desire simple ways to communicate with their local governments such as contact or email forms and suggestion boxes.