Enhancing customer services by efficient integration of modern IT-systems for asset management and network operation

To meet all demands from the owners and society in general, an electric utility must ensure that it has an efficient IT structure. One strategy of achieving this is to have as few systems as possible. There are however some constraints, such as different needs in different business processes and standard solutions available from the major IT suppliers. The authors argue that a consistent IT-structure is a requirement for efficient business processes and for business analysis. When it has been achieved, the utility is well placed for good asset management.