Ontology-Based Knowledge Retrieval in Organizational Memory

Organization memory (OM) has been regarded as one of the most important resources in the enterprise. An OM captures stores and shares the valuable organization knowledge and thus esteem as a base of enterprise knowledge management. Due to the complexity of OM, structuring and accessing the huge amount of heterogeneous information will be a heavy workload. In this paper, for supporting learning and the sharing of knowledge of the informal documents, recommendations are provided based on case-based reasoning (CBR) techniques. And we propose an ontology-based approach model to retrieve formal, semi-formal or informal knowledge by specifying the meta-level description to improve the retrieval efficiency on the problems of daily task and furthermore to eliminate the possibility of information overload