DocumentCode
459993
Title
Service Innovation: A Review and Future Research Areas
Author
Xin, Y. ; Chai, K.H. ; Tan, K.C.
Author_Institution
Dept. of Ind. & Syst. Eng., Nat. Univ. of Singapore
Volume
1
fYear
2006
fDate
21-23 June 2006
Firstpage
309
Lastpage
314
Abstract
Today the service sector offers a tremendous potential for growth and profitability. Managers of service firms face the challenge of creating a flow of innovations that ensure better results and long-term survival. Based on a literature on service innovation, this article take stock the knowledge in service innovation accumulated in the past two decades and look for possible future directions to take the field further forward
Keywords
customer services; innovation management; knowledge management; manufacturing industries; profitability; service industries; customer relation; knowledge management; profitability; research areas; service firms managers; service innovation; service sector; Business; Companies; Industrial relations; Innovation management; Manufacturing; Marketing management; Profitability; Quality management; Systems engineering and theory; Technological innovation;
fLanguage
English
Publisher
ieee
Conference_Titel
Management of Innovation and Technology, 2006 IEEE International Conference on
Conference_Location
Singapore, China
Print_ISBN
1-4244-0147-X
Electronic_ISBN
1-4244-0148-8
Type
conf
DOI
10.1109/ICMIT.2006.262174
Filename
4035846
Link To Document