Application of Multi-Level Grey Assessment on the Evaluation of User Satisfaction of MIS

Author

Zhu, Xiaoge ; Chen, Zhigao

Author_Institution

Dept. of Manage. of Sci. & Eng., East China Univ. of Sci. & Technol., Shanghai

fYear

2008

fDate

12-14 Oct. 2008

Firstpage

1

Lastpage

6

Abstract

In this paper, synthetic evaluation index system about user satisfaction of MIS is established from three aspects of system performance, direct benefit and indirect benefit. After indexes´ weights are determined by using AHP, a multilevel gray evaluation model for user satisfaction of MIS is presented on its gray characteristic. Finally, example is included to prove the model is feasible and practicable. This model provide scientific basis for enterprise to evaluate the success of MIS.

Keywords

customer satisfaction; management information systems; AHP; management information system; multilevel grey assessment; synthetic evaluation index system; system performance; user satisfaction; Appraisal; Business process re-engineering; Delay; Economic forecasting; Engineering management; Information management; Information systems; Management information systems; System performance; Technology management;

fLanguage

English

Publisher

ieee

Conference_Titel

Wireless Communications, Networking and Mobile Computing, 2008. WiCOM '08. 4th International Conference on

Conference_Location

Dalian

Print_ISBN

978-1-4244-2107-7

Electronic_ISBN

978-1-4244-2108-4

Type

conf

DOI

10.1109/WiCom.2008.2822

Filename

4681011