E-Government: Innovation in public sector

Recent explosion of the Internet and the emergence of the concept of e-Government endeavor to improve the delivery of public services. E-Government could well become a driver of the innovation process in public sector. The opportunities are still clouded by a lack of clear visions and of generic reference models of electronic service delivery. Over the past decade, many countries are working to provide “citizen-centric” electronic services as the theme of the development of e-government. From there a reference model for electronic services is sketched.