A practical approach for implemeting the service catalogue in micro, small and medium enterprises

Author

Magdalena, A. ; Cerrada, Jose Antonio ; Calvo-Manzano, Jose A.

Author_Institution

Dipt. Ing. del Software y Sist. Informaticos, Univ. Nac. de Educ. a Distancia, Madrid, Spain

fYear

2012

fDate

20-23 June 2012

Firstpage

1

Lastpage

8

Abstract

Last years have brought a transformation in the use of Information Technologies. However, IT spending is not under an adequate control. This situation is even worse in micro, small and medium enterprises. A critical aspect is to know what services they spend their money. So, it is necessary to know what services the IT department provides. The objective of this paper is to show a model based on the concept of process asset library that allows a micro, small and medium enterprise to obtain its catalogue of services in a simple, flexible and inexpensive way.

Keywords

cataloguing; libraries; small-to-medium enterprises; IT; information technologies; micro small-medium enterprises; process asset library concept; service catalogue; Electronic mail; Fires; Google; Hardware; ISO standards; Internet; Software; Finanantial Management; ITIL; Medium; Service Catalogue; Service Management; Small and Micro Enterprises;

fLanguage

English

Publisher

ieee

Conference_Titel

Information Systems and Technologies (CISTI), 2012 7th Iberian Conference on

Conference_Location

Madrid

ISSN

2166-0727

Print_ISBN

978-1-4673-2843-2

Type

conf

Filename

6263199