• DocumentCode
    566798
  • Title

    CM3: Emergency problem management - A scenario-based evaluation

  • Author

    Kajko-Mattsson, Mira ; Snygg, Joakim ; Hammargren, Emil

  • Author_Institution
    Sch. of ICT, KTH R. Inst. of Technol., Stockholm, Sweden
  • Volume
    2
  • fYear
    2012
  • fDate
    26-28 June 2012
  • Firstpage
    379
  • Lastpage
    386
  • Abstract
    Competitiveness and survivability of many companies today does not only depend on their products and development processes. It also strongly depends on how effective the organizations are in managing emergency software problems. Despite this, there is only one process model dealing with software emergencies. It is CM3: Emergency Problem Management. In this paper, we evaluate CM3: Emergency Problem Management using three real-life emergency case scenarios. Our results show that the emergency processes strongly vary from case to case. Despite this, they could be easily mapped on the CM3: Emergency Problem Management constituents.
  • Keywords
    alert levels; crisis management; operational levels; software maintenance;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Information Science and Digital Content Technology (ICIDT), 2012 8th International Conference on
  • Conference_Location
    Jeju Island, Korea (South)
  • Print_ISBN
    978-1-4673-1288-2
  • Type

    conf

  • Filename
    6269296
    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=49&DC=566798