CIO and CTO nexus: Empowering organizations with IT governance

Over the past few years, businesses have started focusing more on governance than simple management of their IT infrastructure. It could be argued that businesses are realizing that IT implementation, operation, and maintenance are strategic activities and that they must be aligned with the overall objectives of the organization. It is therefore important to account for the impacts of implementation, development, and maintenance of IT-related decisions regarding organizational goals, processes, people, and technology on a strategic level. However, in practice there is a lack of synergy between the roles of CIO and CTO, which results in divergent management, control, and performance management of IT infrastructure. This paper reports the findings from a case study and highlights that IT governance is not just only IT management but it also contributes to an enhanced operational planning/management and strategic performance of the organization.