Measuring and Monitoring Software Maintenance Services: An Industrial Experience

Author

Kurtel, Kaan

Author_Institution

Dept. of Software Eng., Izmir Univ. of Econ., Izmir, Turkey

fYear

2013

fDate

23-26 Oct. 2013

Firstpage

247

Lastpage

252

Abstract

The objective of this paper is to present a software maintenance measurement planning, performance and evaluation process based on our successful practice during the implementation of a measurement process in a leading custom software development company in Turkey. Specifically, this study focuses on the software maintenance measurement practices using the existing ISO/IEC standards, such as ISO/IEC 9126, ISO/IEC 14598 and ISO/IEC 15939, and involves the development of software that combines the theoretical aspects of these standards with the realities of software maintenance process while developing a software application. This research addresses the issues of measuring software maintenance service quality and generating a common standard for similar systems by introducing the concept of "improved maintenance monitoring."

Keywords

IEC standards; ISO standards; software maintenance; ISO-IEC 14598 standard; ISO-IEC 15939 standard; ISO-IEC 9126 standard; Turkey; custom software development company; improved maintenance monitoring concept; software application; software development; software maintenance evaluation process; software maintenance measurement planning; software maintenance measurement services; software maintenance performance; Companies; IEC standards; ISO standards; Maintenance engineering; Software; Software measurement; ISO-based models; Software maintenance; Software measurement;

fLanguage

English

Publisher

ieee

Conference_Titel

Software Measurement and the 2013 Eighth International Conference on Software Process and Product Measurement (IWSM-MENSURA), 2013 Joint Conference of the 23rd International Workshop on

Conference_Location

Ankara

Type

conf

DOI

10.1109/IWSM-Mensura.2013.43

Filename

6693247