DocumentCode
672977
Title
Service Features Based KQI Definition Method
Author
Xinming Wu ; Guofeng Li ; Ye Liang
Author_Institution
Coll. of Math. & Inf. Tech. Sci., Langfang Teacher´s Coll., Langfang, China
fYear
2013
fDate
16-17 Nov. 2013
Firstpage
358
Lastpage
362
Abstract
The service KQIs by the general definition method makes little different with the network KPIs, so this paper proposes a new method based service features. The method includes 6 procedures: creating service model according to service content, defining KQIs composing view, determinating the KPIs composing KQIs, revising the KPIs weight, reformulating KQIs composition, instantiating and applying the KQIs. Furthermore this paper composes the Internet access service KQI by this method and procedures.
Keywords
Web services; Internet access service; KPI weight; KQI composition; KQI instantiation; key performance indicators; key quality indicators; method-based service features; network KPI; service content; service feature-based KQI definition method; service model creation; Delays; Educational institutions; Internet; Packet loss; Probes; Unified modeling language; KPI; KQI; SQM; service features;
fLanguage
English
Publisher
ieee
Conference_Titel
Information Technology and Applications (ITA), 2013 International Conference on
Conference_Location
Chengdu
Print_ISBN
978-1-4799-2876-7
Type
conf
DOI
10.1109/ITA.2013.88
Filename
6710004
Link To Document