Performance management for inter-organization information systems performance: Using the Balanced Scorecard and the fuzzy analytic hierarchy process

Under the dramatic change of business environment, organizations must break up the boundary of organization, share and transfer information with strategic alliance partners or customers more closely to promote collaboration each other in order to improve enterprises´ competitiveness. Inter-Organizational Information Systems (IOIS) can traverse the formal boundaries of an organization and are utilized by organizations to connect partnership and customers to promote connection and information integration and support transactions-based information and communication technology. Therefore, enterprises increasingly place more importance on IOIS. The purpose of this study is to propose a model for assessing IOIS performance. This study develops the framework based Balanced Scorecard (BSC) and uses the fuzzy analytic hierarchy process approach to consider the relative importance of diverse performance indicators in assessing IOIS performance for Taiwan´s information and electronic industries. The results of this study provide references for managers and future researches when assessing the performance of IOIS.