A conversational Case Based Reasoning approach to help teachers in solving professional problems

Due to a lack of professional training, teachers often face difficulties arising from their professional practice, and it is not easy for them to get help without using Web. But it´s well known that this type of tool isn´t very efficient for problem solving within a community of practice. So we propose to use a Case-Based Reasoning (CBR) approach not only to allow teachers to help each other solve their problems but also to capitalize on the knowledge exchanged in solving these problems. This paper presents our approach, the case model and the process we propose for solving a new problem.