DocumentCode
806300
Title
Multicampaign assignment problem
Author
Kim, Yong-Hyuk ; Moon, Byung-Ro
Author_Institution
Dept. of Comput. Sci. & Eng., Seoul Nat. Univ., South Korea
Volume
18
Issue
3
fYear
2006
fDate
3/1/2006 12:00:00 AM
Firstpage
405
Lastpage
414
Abstract
It is crucial to maximize targeting efficiency and customer satisfaction in personalized marketing. State-of-the-art techniques for targeting focus on the optimization of individual campaigns. Our motivation is the belief that the effectiveness of a campaign with respect to a customer is affected by how many precedent campaigns have been recently delivered to the customer. We raise the multiple recommendation problem, which occurs when performing several personalized campaigns simultaneously. We formulate the multicampaign assignment problem to solve this issue and propose algorithms for the problem. The algorithms include dynamic programming and efficient heuristic methods. We verify by experiments the effectiveness of the problem formulation and the proposed algorithms.
Keywords
customer satisfaction; customer services; dynamic programming; customer satisfaction; dynamic programming; multicampaign assignment problem; multiple recommendation problem; optimization; personalized campaigns; personalized marketing; Collaboration; Customer satisfaction; Dynamic programming; Filtering; Heuristic algorithms; Internet; Mobile communication; Moon; Recommender systems; Search engines; Personalized marketing; dynamic programming; heuristic algorithms.; multicampaign assignment;
fLanguage
English
Journal_Title
Knowledge and Data Engineering, IEEE Transactions on
Publisher
ieee
ISSN
1041-4347
Type
jour
DOI
10.1109/TKDE.2006.49
Filename
1583588
Link To Document