Integration of Kano´s Model Into QFD for Multiple Product Design

Author

Sireli, Yesim ; Kauffmann, Paul ; Ozan, Erol

Author_Institution

Eng. Manage. Program, North Carolina Univ., Charlotte, NC

Volume

54

Issue

2

fYear

2007

fDate

5/1/2007 12:00:00 AM

Firstpage

380

Lastpage

390

Abstract

Simultaneous multiple product design is essential to meet customer expectations faster and with a focus on shortening life cycles, and new methodologies are needed to address the complexities related to it. quality function deployment (QFD) can help gather customer needs and link them to product design. However, understanding customer needs accurately is a challenge for traditional QFD analysis, and for this reason, Kano´s model of customer satisfaction is associated with QFD in the literature. However, incorporating the results of Kano´s model into QFD presents another challenge. The objective of this research is to provide a step-by-step methodology that fine-tunes the QFD method by combining Kano´s model and QFD in a robust manner, from the perspective of simultaneous multiple product design. This research also includes an application of this proposed methodology on cockpit weather information system (CWIS) design, a part of NASA´s Aviation Weather Information (AWIN) project, to demonstrate its usefulness

Keywords

customer satisfaction; product design; quality function deployment; Kano model; cockpit weather information system; customer need; customer satisfaction; multiple product design; quality function deployment; Cities and towns; Customer satisfaction; Electronic mail; Information systems; NASA; Product design; Product development; Quality function deployment; Research and development management; Robustness; Cockpit weather information systems; Kano´s model; QFD; multiple product design;

fLanguage

English

Journal_Title

Engineering Management, IEEE Transactions on

Publisher

ieee

ISSN

0018-9391

Type

jour

DOI

10.1109/TEM.2007.893990

Filename

4160190