An approach to improving management performance. II. Knowledge-the fabric of understanding

For pt.I see ibid., vol.3, no.2, p.63 (1992). The author continues a review of the origins of scientific management and traces the history which has led to the concepts and attitudes required in managing for quality today. Leading figures in the history of technology are quoted, as the quality theme is developed from its 17th century origins to the present day. A practical, simple technique is described to help engineers powerfully contribute to the quality revolution and the continuous improvement of all organisational processes