بررسي ميزان رضايت مندي بيماران از خدمات چشم پزشكي سرپايي و بستري بيمارستان لبافي نژاد

Patient Satisfaction with OutpatientlInpatient Ophthalmologic Services at Labbafinejad Medical Center

Purpose: To assess patient satisfaction with ophthalmologic services at Labbafinejad Medical Center. Method: The present study was rt cross-sectional study conducted during the summer of 2008. Patients with ophthalmic problems were selected by systematic random sampling according to the admission list. /trained investigator interviewed patients in the hospital O[ clinic. The data collection tool was based on a standard PSQ-18 questionnaire. Primary outcomes were measured as the level of satisfaction domains on <1 5-point scale (1 =lowest satisfaction, 5 = greatest). Results: Of 539 patients (98% response rate) with mean age of 44.7±23 years age, 167 patients (31.2",,) were completely satisfied, 215 (39.9%) were satisfied, 95 (17.5%) were partially satisfied, 29 (5.n.,) were unsatisfied, and 3.3 (6.2%) were completely unsatisfied. The mean score and standard deviation of genera] satisfaction was 4.05±1.1. Mean score in different domains of satisfaction were as follows respectively, interpersonal manner (doctor-patient) 4.6±0.77, financial aspects 4.5±l.1, communication 4.3JO.96, time spent for patient 4.3±0.97, technical quality & professionalism 4.1,0.99, accessibility 3.8±1.1, and convenience 2.6±l.2. Conclusion: The patients were relatively highly satisfied with the ophthalmologic services overall; however. certain aspects such as accessibility and convenience should be improved