رضايت بيماران از پزشكان عمومي شهر قم و عوامل موثر بر آن (سال هاي 1385-1384)

Patients satisfaction from general physicians and itʹs determinants in Qom (2005-2006)

M.Seidi(MD)2 Background: The present study was designed to evaluation of patients satisfaction and related factors from general practitioner in Qom. Methods: In a cross-sectional study sixty physicians were selected randomly by stratified sampling method. Twenty patients were selected for each physician that results in a sample of 1200 patients. Satisfaction questionnaire completed for each participants by interview. Data were analyzed with SPSS. Findings: The results revealed that the overall rate of satisfaction is 88%. The most of satisfaction rate was from physician communication. Dissatisfiaction from visit time was more than other instances. We found a significant relationship between satisfaction and patient age, education, marriage, job, relationship and physician age, gender, record of service, clinic type and activity time. Conclusion: In general patients were satisfied from their physicians, but recommended that physicians pay attention to related factors in this research.