Author/Authors :
Harati، Seyyed Hassan نويسنده Department of Physical Education, Naghadeh Branch, Islamic Azad University, Naghadeh, Iran , , Jamshid Nejad، Davoud نويسنده Department of Physical Education, Naghadeh Branch, Islamic Azad University, Naghadeh, Iran , , Houshyar، Zahra نويسنده Department of Physical Education, Naghadeh Branch, Islamic Azad University, Naghadeh, Iran , , Nouri، Hadi نويسنده Department of Physical Education, Naghadeh Branch, Islamic Azad University, Naghadeh, Iran , , Badali، Khalil نويسنده Department of Physical Education, Naghadeh Branch, Islamic Azad University, Naghadeh, Iran ,
Abstract :
This research has been conducted with the aim of studying the effect of internal service quality on the performance of Iran’s ministry of youth and sports. The method used in this research is descriptive-correlative. The current research population includes sport experts of Iran’s ministry of youth and sports and all of them were considered as company samples (280 individuals). For this reason two questionnaires of Di Xie’s culture of internal service quality (2005) and Cho’s organizational performance (2009) were used. Reliability of the questionnaires were surveyed after a preliminary study by the use of Cronbach’s alpha and respectively they were (?=0.81) and (?=0.82). For descriptive statistics SPSS 16 software was used. Also LISREL software was used for confirmatory factor analysis and structural equation modeling (SEM). Findings showed that the internal service quality with impact factor of 0.48 and amount of t=3.38 affect the organizational performance. The research findings emphasize on the importance of internal service quality as one of the effective factors in increasing the performance level of ministry of youth and sports. Thus leaders and managers of human resources of sports organizations and especially ministry of youth and sports should design and use strategic plans which are proper for the type of performance of organization and provide the base for internal service quality along with improvement of organizational performance.
