Title of article :
Trust in consumer-to-consumer electronic commerce
Author/Authors :
Kiku Jones، نويسنده , , Lori N.K. Leonard، نويسنده ,
Issue Information :
روزنامه با شماره پیاپی سال 2008
Abstract :
We developed a model of consumer-to-consumer (C2C) e-commerce trust and tested it. We expected that two influences: internal (natural propensity to trust [NPT] and perception of web site quality [PWSQ]) and external (otherʹs trust of buyers/sellers [OTBS] and third party recognition [TPR]) would affect an individualʹs trust in C2C e-commerce. However contrary to studies of other types of e-commerce, support was only found for PWSQ and TPR; we therefore discussed possible reasons for this contradiction. Suggestions are made of ways to help e-commerce site developers provide a trustworthy atmosphere and identify trustworthy consumers.
Keywords :
Electronic markets and auctions , Electronic commerce , C2C , Trust
Journal title :
Information and Management
Journal title :
Information and Management