Effects of waiting on the satisfaction with the service: Beyond objective time measures

Ad Pruyn، نويسنده , , Ale Smidts، نويسنده ,

ماهنامه با شماره پیاپی سال 1998

14

321

334

Consumption emotions , Customer satisfaction , Services marketing , Health Care Marketing , Extended service transaction , Dynamic marketing models

International Journal of Research in Marketing

1998

International Journal of Research in Marketing

124451