• Title of article

    Customer evaluations of after-sales service contact modes: An empirical analysis of national cultureʹs consequences

  • Author/Authors

    Marcel van Birgelen، نويسنده , , Ko de Ruyter، نويسنده , , Ad de Jong، نويسنده , , Martin Wetzels، نويسنده ,

  • Issue Information
    ماهنامه با شماره پیاپی سال 2002
  • Pages
    22
  • From page
    43
  • To page
    64
  • Keywords
    culture , Customer satisfaction , technology , Service Quality , After-sales services
  • Journal title
    International Journal of Research in Marketing
  • Serial Year
    2002
  • Journal title
    International Journal of Research in Marketing
  • Record number

    124495

    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=10&DC=124495