Customer evaluations of after-sales service contact modes: An empirical analysis of national cultureʹs consequences

Marcel van Birgelen، نويسنده , , Ko de Ruyter، نويسنده , , Ad de Jong، نويسنده , , Martin Wetzels، نويسنده ,

ماهنامه با شماره پیاپی سال 2002

22

43

64

culture , Customer satisfaction , technology , Service Quality , After-sales services

International Journal of Research in Marketing

2002

International Journal of Research in Marketing

124495