Title of article :
Customer satisfaction and loyalty in online and offline environments
Author/Authors :
Venkatesh Shankar، نويسنده , , Amy K. Smith، نويسنده , , Arvind Rangaswamy، نويسنده ,
Issue Information :
ماهنامه با شماره پیاپی سال 2003
Pages :
23
From page :
153
To page :
175
Keywords :
Services , Internet , E-commerce , Online markets , Satisfaction , Loyalty
Journal title :
International Journal of Research in Marketing
Serial Year :
2003
Journal title :
International Journal of Research in Marketing
Record number :
124524
Link To Document :
https://search.isc.ac/dl/search/defaultta.aspx?DTC=10&DC=124524
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