Title of article
Customer satisfaction and loyalty in online and offline environments
Author/Authors
Venkatesh Shankar، نويسنده , , Amy K. Smith، نويسنده , , Arvind Rangaswamy، نويسنده ,
Issue Information
ماهنامه با شماره پیاپی سال 2003
Pages
23
From page
153
To page
175
Keywords
Services , Internet , E-commerce , Online markets , Satisfaction , Loyalty
Journal title
International Journal of Research in Marketing
Serial Year
2003
Journal title
International Journal of Research in Marketing
Record number
124524
Link To Document