مرکز منطقه ای اطلاع رساني علوم و فناوري - Reactions of service employees to organization–customer conflict: A cross-cultural comparison

Title of article :

Reactions of service employees to organization–customer conflict: A cross-cultural comparison

Author/Authors :

Michael K. Hui، نويسنده , , Kevin Au، نويسنده , , Henry Fock، نويسنده ,

Issue Information :

ماهنامه با شماره پیاپی سال 2004

Pages :

From page :

107

To page :

121

Keywords :

Service , culture , conflicts , Collectivism , China

Journal title :

International Journal of Research in Marketing

Serial Year :

2004

Journal title :

International Journal of Research in Marketing

Record number :

124543

Link To Document :