Title of article
Service failure recovery: The moderating impact of individual-level cultural value orientation on perceptions of justice
Author/Authors
Paul G. Patterson، نويسنده , , Elizabeth Cowley، نويسنده , , Kriengsin Prasongsukarn، نويسنده ,
Issue Information
ماهنامه با شماره پیاپی سال 2006
Pages
15
From page
263
To page
277
Keywords
fairness , service recovery , Individual cultural values , Justice theory , Satisfaction
Journal title
International Journal of Research in Marketing
Serial Year
2006
Journal title
International Journal of Research in Marketing
Record number
124607
Link To Document