Title of article :
The effect of emotional provider support on angry versus anxious consumers
Author/Authors :
Kalyani Menon، نويسنده , , Laurette Dubé، نويسنده ,
Issue Information :
ماهنامه با شماره پیاپی سال 2007
Keywords :
coping , Provider response strategies , Consumer emotions , Services
Journal title :
International Journal of Research in Marketing
Journal title :
International Journal of Research in Marketing
