مرکز منطقه ای اطلاع رساني علوم و فناوري - The importance of cross-cultural expectations in the measurement of service quality perceptions in the hotel industry

Title of article :

The importance of cross-cultural expectations in the measurement of service quality perceptions in the hotel industry

Author/Authors :

Robert W. Armstrong، نويسنده , , Connie Mok، نويسنده , , Frank M. Go، نويسنده , , Allan Chan، نويسنده ,

Issue Information :

ماهنامه با شماره پیاپی سال 1997

Pages :

From page :

181

To page :

190

Keywords :

hotel service quality culture Hong Kong

Journal title :

International Journal of Project Management

Serial Year :

1997

Journal title :

International Journal of Project Management

Record number :

124712

Link To Document :