Quality function deployment: An extended framework for service quality and customer satisfaction in the hospitality industry

Jeong Miyoung، نويسنده , , Oh Haemoon، نويسنده ,

ماهنامه با شماره پیاپی سال 1998

16

375

390

Quality function deployment or QFD , Customer satisfaction , Service innovations , Service design , Service Quality , Service process

International Journal of Project Management

1998

International Journal of Project Management

124759